Privacy Policy of activate.ch

This Website collects certain Personal Data from its Users.

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Owner and Data Controller

Activate sàrl Rue de la Pélisserie 18 1204 Geneva, Switzerland

Owner contact email: hello[at]activate.ch

Types of Data Collected

Among the types of Personal Data that this Website collects, either directly or through third parties, are: Trackers; Usage Data; Data communicated while using the service; first name; last name; phone number; answers to questions; user content; email or message content; profile picture; message date; message send time; message sender.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific explanatory texts displayed prior to Data collection. Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this Website. Unless otherwise specified, all Data requested by this Website is mandatory and failure to provide it may make it impossible for this Website to provide its Services. Where this Website specifically indicates that certain Data is not mandatory, Users are free not to provide it without any consequences to the availability or functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or other tracking tools – by this Website or by the owners of third-party services used by this Website serves to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published, or shared through this Website.

Mode and Place of Data Processing

Processing Methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of the Data. Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and methods strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons responsible for the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. An updated list of these parties may be requested from the Owner at any time.

Place of Processing

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention Time

Unless otherwise indicated in this document, Personal Data shall be processed and stored for as long as required by the purpose for which it was collected and may be retained for longer due to applicable legal obligations or based on the User's consent.

Purposes of Processing

Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Traffic optimization and distribution, Interaction with live chat platforms, Displaying content from external platforms, and Tag Management.

For specific information about the Personal Data used for each purpose, Users may refer to the section "Detailed information on the processing of Personal Data."

 

Detailed Information on the Processing of Personal Data

Personal Data is collected for the following purposes using several services:

Displaying Content from External Platforms

This type of service allows you to view and interact with content hosted on external platforms directly from the pages of this Website. These services are often referred to as widgets—small elements placed on a website or application. They provide certain information or perform a specific function and often allow user interaction. If such a service is installed, it may still collect data related to web traffic on the pages where it is installed, even if the User does not use it.

OpenStreetMap Widget (OpenStreetMap Foundation)

OpenStreetMap Widget is a map visualization service provided by OpenStreetMap Foundation that allows this Website to incorporate such content on its pages.

Personal Data processed: Usage Data; Trackers.

Place of processing: United Kingdom – Privacy Policy.

Tag Management

This type of service allows the Owner to manage the tags or scripts required on this Website in a centralized manner. As a result, User Data flows through these services, which could result in the retention of this Data.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

To understand Google's use of Data, consult their partner policy and their business data page.

Personal Data processed: Usage Data.

Place of processing: Ireland – Privacy Policy.

Interaction with Live Chat Platforms

These types of services allow Users to interact with live chat platforms directly from the pages of this Website in order to contact and be contacted by this Website's support service. If one of these services is installed, it may collect browsing Data and Usage Data on the pages where it is installed, even if Users do not actively use the service. Additionally, live support conversations may be recorded.

Crisp Widget (Crisp IM SARL)

Crisp Widget is a service for interacting with the Crisp live support platform provided by Crisp IM SARL.

Personal Data processed: various types of Data as specified in the privacy policy of the service; Data communicated while using the service; Usage Data; Trackers.

Place of processing: France – Privacy Policy.

WhatsApp Business Chat Widget (Meta Platforms Ireland Limited)

WhatsApp Business Chat Widget is a service for interacting with the WhatsApp live support platform provided by Meta Platforms Ireland Limited.

Personal Data processed: email or message content; user content; message date; Data communicated while using the service; message sender; message send time; last name; phone number; profile picture; first name; answers to questions.

Place of processing: Ireland – Privacy Policy.

Traffic Optimization and Distribution

These types of services allow this Website to distribute its content using servers located in different countries and to optimize performance. Which Personal Data is processed depends on the characteristics and manner in which these services are implemented. Their function is to filter communications between this Website and the User's browser. Given the widespread distribution of this system, it is difficult to determine the locations to which content that may contain User Personal Information is transferred.

Cloudflare (Cloudflare)

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc. The way Cloudflare is integrated means that it filters all traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Information on Opting Out of Interest-Based Advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more about the options available to opt out of interest-based advertising in general by consulting the dedicated section of the Cookie Policy.

 

Cookie Policy

This Website uses Trackers. To learn more, Users may consult the Cookie Policy.

Additional Information for Users

User Rights Under Swiss Federal Data Protection Law

Users may exercise certain rights regarding their Data within the limits of the law, including the following:

• the right to access personal data;

• the right to object to the processing of their Personal Data (which also allows users to request that processing of personal data be restricted, that personal data be deleted or destroyed, that specific disclosures of personal data to third parties be prohibited);

• the right to receive their Personal Data and have it transferred to another controller (data portability);

• the right to request correction of inaccurate Personal Data.

How to Exercise These Rights

Any request to exercise User rights can be directed to the Owner at the contact details provided in this document. These requests are free of charge and will be addressed by the Owner as soon as possible, providing Users with the information required by law.

Additional Information on Data Processing and Collection

Legal Action

The User's Personal Data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of this Website or related Services. The User is aware that the Owner may be required to disclose Personal Data upon request by public authorities.

Additional Information Concerning the User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data.

System Logs and Maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interactions with this Website (system logs) or use other Personal Data (such as the IP address) for this purpose.

Information Not Contained in This Policy

Further information concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact details at the beginning of this document.

Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website or – where technically and legally feasible – by sending a notification to Users via any contact information available to the Owner. It is strongly recommended to check this page frequently, referring to the date of the last modification listed at the bottom.

If the changes affect processing activities performed on the basis of the User's consent, the Owner shall obtain new consent from the User where required.

Definitions and Legal References

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed by this Website), which may include the IP addresses or domain names of the computers utilized by Users who use this Website, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (successful outcome, error, etc.), the country of origin, the browser and operating system features used by the User, various time details per visit (e.g., time spent on each page within the Application), and details about the path followed within the Application with specific reference to the sequence of pages visited, as well as other parameters about the User's operating system or IT environment.

User

The individual using this Website who, unless otherwise specified, corresponds to the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor

The natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Data Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. Unless otherwise specified, the Data Controller is the Owner of this Website.

This Website (or This Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relevant terms (if available) and on this site/application.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Trackers

A Tracker refers to any technology – such as Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User's device.

Legal Information

This privacy policy relates solely to this Website, unless otherwise stated in this document.

Last updated: June 24, 2024